PROACTIVE MANAGEMENT & MAINTENANCE
STANDARD SUPPORT SERVICES
OPTIONS FROM BASIC TO EXECUTIVE SUPPORT
Our off-the-shelf options are built for those interested in a custom Service around Core Support within the SOHO and SME market, who want up to Enterprise class/grade Support, without paying Enterprise rates. Apart from these standard off-the-shelf options, please engage us to put a more specific agreement together tailored to your business.
- Premium Antivirus
- 3 Hours Support
- Reactive Maintenance
- 15% Discount for On-Site Support
- Premium Antivirus
- 3 Hours Support
- Reactive Maintenance
- 20% Discount for On-Site Support
- Premium Managed Antivirus
- 7 Hours Support
- Proactive Maintenance
- 25% Discount for On-Site Support
- Enterprise Managed Antivirus
- 10 Hours Support
- Management & Monitoring
- 30% Discount for On-Site Support
- Enterprise Managed Security
- 15 Hours Support
- Management & Maintenance
- 40% Discount for On-Site Support
While everyone is talking solely about "Cloud Backup" and low costs, they are not informing you of anything else as to why those costs are low.
We leverage off cost effective SSAE and ISO compliant services with AES 128, AES 256, or 448-bit Blowfish encryption, ensuring you are safegaurded in all scenarios.
EXPERIENCE, UNDERSTANDING AND ACUMEN
OUR TEAM
MEETING OR EXCEEDING BUSINESS OBJECTIVES
Our EXCO and Management Teams are collectively made up via 66% of individuals from an ICT background, and 34% across the Private Business and Banking sectors collectively. This balance enables us to understand both IT and Business either individually or as one.
We have a Network Operations Centre (NOC) Team dedicated to Support via Remote Management and Monitoring (RMM), a network of 120 on-road Engineers catering to all Ad Hoc and SLA clients across South Africa right up to Namibia and Botswana, then also a dedicated Sales Team and additionally a dedicated Strategy & Innovation Team.