Bytes Technology Solutions (“we,” “us,” or “our”) values your trust and is committed to protecting your personal and financial information. This Privacy Policy outlines how we collect, use, store, and share your data when you access our banking services.
By using our services, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.
1. Data We Collect
1.1. Personal Identifiable Information (PII)
We collect personal data necessary to offer secure banking services, including:
- Name, address, email address, phone number.
- Date of birth, Social Security Number (SSN) or equivalent national ID.
- Financial details such as account numbers, credit/debit card details, and transaction history.
1.2. Sensitive Financial Information
- Income details, credit scores, and loan application information.
- Banking credentials and authentication data (e.g., PINs, passwords).
1.3. Device and Usage Information
- IP address, browser type, device type, and operating system.
- Login activity, transaction timestamps, and session details.
1.4. Biometric Data (where applicable)
- Fingerprints, facial recognition, or voice patterns for identity verification.
2. How We Use Your Data
We process your data for the following purposes:
- Account Management: To create and maintain your accounts.
- Transaction Processing: To facilitate deposits, withdrawals, payments, and other banking operations.
- Fraud Prevention: To detect and prevent fraudulent activities or unauthorized access.
- Compliance: To adhere to legal, regulatory, and anti-money laundering (AML) requirements.
- Customer Support: To address queries, provide assistance, and resolve disputes.
- Personalization: To recommend financial products and services tailored to your needs.
3. Legal Basis for Processing
We process your personal data based on:
- Contractual Necessity: To fulfill our obligations under banking agreements.
- Legal Obligation: To comply with financial regulations and reporting requirements.
- Legitimate Interests: For fraud prevention, risk management, and service improvements.
- Consent: When explicitly required, such as for marketing communications.
4. Data Sharing and Disclosure
We may share your data under the following circumstances:
4.1. With Third Parties
- Payment Processors: To facilitate payments and transactions.
- Credit Bureaus: For credit checks and financial assessments.
- Service Providers: For IT support, data storage, and analytics.
4.2. Regulatory Authorities
- To comply with legal obligations, court orders, or regulatory requirements (e.g., KYC, AML).
4.3. Fraud and Risk Management Partners
- To identify and mitigate security risks or fraudulent activities.
4.4. Business Transfers
- In the event of mergers, acquisitions, or restructuring, your data may be transferred to the new entity.
5. Data Storage and Retention
- Storage Locations: Data is securely stored in compliance with industry standards, including PCI DSS for financial transactions.
- Retention Period: We retain data for as long as necessary to fulfill regulatory, tax, and reporting obligations or as outlined in service agreements.
6. Security Measures
We implement rigorous security practices to safeguard your financial data:
- Encryption: All sensitive data is encrypted in transit and at rest.
- Multi-Factor Authentication (MFA): To prevent unauthorized access.
- Monitoring: Continuous monitoring for suspicious activities or breaches.
- Regular Audits: Periodic assessments to ensure compliance with data protection regulations like GDPR, PCI DSS, and CCPA.
7. Your Rights
You have the following rights regarding your data:
- Access: Obtain a copy of your personal and financial data.
- Correction: Rectify inaccurate or incomplete information.
- Deletion: Request deletion of data, subject to legal or regulatory retention obligations.
- Restriction: Restrict processing of your data under certain conditions.
- Portability: Transfer your data to another service provider where feasible.
- Withdraw Consent: Revoke consent for marketing communications at any time.
To exercise your rights, contact us at [insert contact email/phone].
8. International Data Transfers
Your data may be processed in countries outside your own. We ensure all cross-border transfers comply with applicable laws and implement safeguards like Standard Contractual Clauses (SCCs) or equivalent frameworks.
9. Cookies and Tracking
We use cookies and similar technologies for:
- Session management during online banking.
- Fraud detection and security purposes.
- Improving website functionality and user experience.
You can manage your preferences via browser settings or our cookie management tool.
10. Regulatory Compliance
Our practices comply with:
- General Data Protection Regulation (GDPR) for EU customers.
- California Consumer Privacy Act (CCPA) for California residents.
- Payment Card Industry Data Security Standards (PCI DSS) for payment-related data.
- Other Local Banking and Financial Regulations specific to your jurisdiction.
11. Updates to this Policy
We may periodically update this policy to reflect changes in our practices or regulatory requirements. Changes will be posted on our website with the updated “Effective Date.”
12. Contact Us
For questions about this policy or your data, please contact us:
- Email: contact@bytestek.us
- Phone: +1 (302) 924-8691
- Mail: Bytes Technology Solutions, 919 North Market St, Suite 950, Wilmington, DE – 19801